Equipping customer service with a digital assistant
Enhance Customer Experience
Give your customer the personalized service by enabling your support staff with a digital assistant to solve customer issues quickly and efficiently. Seamlessly combine automation with generative AI with Agentic Automation across all the teams and systems, helping the customer service agents to solve the customer issues promptly. Instant problem resolution ensure satisfied customer resulting not only in customer retention but also new customer referrals.
use case of ai agent in customer service
Contact Center
Disjointed enterprise applications are a headache for customer and customer service agents alike. AI Agents help to fetch customer data from such disjointed system to provide a 360 degree view of the customer's data to the customer service agent to be able to resolve customer issues
Order Management
Losing goods or shipments after being order can cause a lot of frustration and stress for both customer and the company who may have outdated system to track the order. Automation with Agentic Automation can help reduce such headaches by reviewing inquiries instantly and initiating workflow and sending notification to relevant department and customer.
Customer Support
When a order/service goes wrong customers demand instant action. With automation and generative AI, incoming complaints can be analyzed for content, need, and tone, creating a case if necessary and notifying the agent of case details. Equipped with this information, agents can use generative AI to auto-draft a personalized reply that includes an appropriate response and resolution with the appropriate tone of empathy and gratitude..