NICHETECH
NICHETECH
  • HOME
  • About Us
  • Solutions
    • Robotic Proc Automation
    • AI powered Automation
    • Agentic Automation
    • Intell Doc Processing
    • Email Communication BOT
    • TradeGuard AI
  • BOT STORE
  • Industry
    • Finance & Banking
    • Insurance
    • HealthCare
    • eCommerce
    • Manufacturing
    • Logistics /Transportation
  • Careers
  • Use Cases
    • Customer Support
    • Financial Planning
    • Order Processing
    • Reporting
    • Customer onboarding
    • Invoice Processing
    • Interview Agent
  • Contact us
  • More
    • HOME
    • About Us
    • Solutions
      • Robotic Proc Automation
      • AI powered Automation
      • Agentic Automation
      • Intell Doc Processing
      • Email Communication BOT
      • TradeGuard AI
    • BOT STORE
    • Industry
      • Finance & Banking
      • Insurance
      • HealthCare
      • eCommerce
      • Manufacturing
      • Logistics /Transportation
    • Careers
    • Use Cases
      • Customer Support
      • Financial Planning
      • Order Processing
      • Reporting
      • Customer onboarding
      • Invoice Processing
      • Interview Agent
    • Contact us
  • HOME
  • About Us
  • Solutions
    • Robotic Proc Automation
    • AI powered Automation
    • Agentic Automation
    • Intell Doc Processing
    • Email Communication BOT
    • TradeGuard AI
  • BOT STORE
  • Industry
    • Finance & Banking
    • Insurance
    • HealthCare
    • eCommerce
    • Manufacturing
    • Logistics /Transportation
  • Careers
  • Use Cases
    • Customer Support
    • Financial Planning
    • Order Processing
    • Reporting
    • Customer onboarding
    • Invoice Processing
    • Interview Agent
  • Contact us

Equipping customer service with a digital assistant

Enhance Customer Experience

Give your customer the personalized service by enabling your support staff with a digital assistant to solve customer issues quickly and efficiently. Seamlessly combine automation with generative AI with Agentic Automation across all the teams and systems, helping the customer service agents to solve the customer issues promptly.  Instant problem resolution ensure satisfied customer resulting not only in customer retention but also new customer referrals. 

Automating Customer Support

Customer service support

Our Customer Service BOT as a realtime member of your staff to log in coming support tickets and guides customer all the way through to the resolution of the problem the customer is facing.  ICILtek BOT uses the data available on your products and services including any FAQs to learns and then helps customer responses. 

use case of ai agent in customer service

Contact Center

Disjointed  enterprise applications  are a headache for customer and customer service agents alike. AI Agents help to fetch customer data from such disjointed system to provide a 360 degree view of the customer's data to the customer service agent to be able to resolve customer issues 

Order Management

Losing goods or shipments after being order can cause a lot of frustration and stress for both customer and the company who may have outdated system to track the order. Automation with Agentic Automation can help reduce such headaches by reviewing inquiries instantly and initiating workflow and sending notification to relevant department and customer.

Customer Support

When a order/service goes wrong customers demand instant action. With automation and generative AI, incoming complaints can be analyzed for content, need, and tone, creating a case if necessary and notifying the agent of case details. Equipped with this information, agents can use generative AI to auto-draft a personalized reply that includes an appropriate response and resolution with the appropriate tone of empathy and gratitude..

  • Contact us
  • PrivacyPolicy

Nichetech LLC

IFZA Business park, Building A1 - Dubai Silicon Oasis - Dubai - Dubai - United Arab Emirates

Copyright © 2024 ICILtek- All Rights Reserved.

Powered by

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept