From Checkout to delivery RPA optimizes the ecommerce Journe

---

eCommerce industry is highly dependant on ontime processing of customers orders. eCommerce provides a platform for buyers to interact with sellers. It usually involves a platform where customers can search product review it and place order. On the Supplier end the portal allows this order to be routed to the supplier for delivery. In between a coordinator is involved to ensure that all orders are timely delivered. Here is where an RPA can come in handy, it eliminates the need of a coordinator since it is all about communication between customer and supplier. 

Order Entry: RPA Bots is used to automatically extract order details from various sources (e.g emails, spreadsheet, online marketplace) and input them into e-commerce platforms or order management system.

Inventory Updates: RPA can be used to automate the process of updating inventory levels across different sales channels and warehouses based on orders and returns.

Shipment Tracking: BOTs can be used to track shipments, notify customers and handle delivery exceptions.

Return Processing: RPA can help in automating the entire product return/replace process by automatically routing the customer queries to the relevant department. It can generate return label, arrange product dispatch by generate Goods Issue note and email to the relevant department. It can also automically issue refund request and send payment request to bank.

Customer Inquiries: RPA BOTs can automically answer customer queries received through various medium such as email, whatsapp, telephone and can answer based on pass experience. This frees up the human agents time to undertake more value added tasks. 

Order Tracking: BOTs can provide customers with realtime tracking of their orders.

Complaint Resolution: BOTs can efficient resolve customer complaints by ensuring all complaints are responded to in time. Any unanswered complaints can be escalated to the relevant authority.

Price Monitoring: BOTs can be used to keep an eye out on competitors prices and automatically adjust prices to stay competitive.

Product Listing: BOTs can be used to automatically update and create product listing across multiple online market places.

Personalized Recommendation: RPA can improve customer experience by recommended similar products to customer based on data. 

Fraud Detection: BOTs can identify suspicious orders and flag potential frauduluent activities. 

Invoice Generation: BOTs can be integrated with third party billing applications to generated invoices and email to customers.

Stock Replenishment: RPA can help place order to suppliers for products approaching minimum stock level, this helps in ensuring out of stock scenarios and loss of sales.

Social Media Management: BOTs can schedule social media posts and monitor brand mentions and respond to comments.

Our IT Consulting Services provide expert advice and guidance to help your business make informed decisions about technology. We will assess your current systems, identify areas for improvement, and provide recommendations to help your business grow.